Security & Compliance

HIPAA

HIPAA-Conscious Design

TrueBridge AI was built from the ground up with healthcare privacy in mind.

We understand that medical practices handle sensitive patient information. That's why every aspect of TrueBridge AI, from how we process calls to how we store data, is designed with HIPAA requirements as a guiding principle.

                        HIPAA violations can cost up to $1.5 million per incident. We help you stay compliant.
                    

Business Associate Agreement (BAA) available
Minimum necessary principle for data access
Audit logging for all PHI access
Regular security training for all staff

100% PHI encrypted

BAA Same-day signing

Full Audit logging

Business Associate Agreement

We provide a signed BAA to all healthcare customers at no additional cost. This ensures both parties understand their responsibilities for protecting PHI.

Our BAA covers:

Permitted uses of PHI
Safeguard requirements
Breach notification procedures
Data retention and disposal

BAA execution time: Same day

Data Protection

Enterprise-Grade Encryption

Your data is protected with the same encryption standards used by banks and government agencies.

Encryption at Rest

All stored PHI is encrypted in the database using HIPAA-compliant cloud infrastructure.

Encryption in Transit

All data transmitted uses HTTPS with TLS 1.2+ encryption, preventing interception.

Data Minimization

We follow HIPAA's "minimum necessary" principle, only accessing what's needed for scheduling.

Infrastructure

Enterprise-Grade Cloud Security

HIPAA-eligible infrastructure powered by industry-leading cloud technology.

All Systems Operational

99.9% Uptime Target

US Only Data Centers

<500ms Voice Response

24/7 Monitoring

01

Cloud Infrastructure

HIPAA-eligible hosting with automatic failover, geographic redundancy, and enterprise-grade reliability.

US Data Centers Auto-Failover Redundancy

02

Access Control

Role-based permissions, multi-factor authentication, and comprehensive audit logging for every action.

RBAC MFA Required Audit Logs

03

Continuous Protection

Round-the-clock monitoring, automated threat detection, and regular security updates to keep your data safe.

24/7 Monitoring Threat Detection Regular Updates

Our Commitment

Security-First Development

We built TrueBridge AI on industry-leading infrastructure with security at the core of every decision.

Our platform leverages enterprise-grade cloud services that maintain their own rigorous compliance certifications. This means you get the security benefits of proven, audited infrastructure without the complexity.

Documented policies for security and privacy
Incident response plan with clear procedures
Regular security reviews and updates
Vendor due diligence for all partners

Built on Trusted Infrastructure

We partner with industry leaders who maintain the highest security standards, so you benefit from their enterprise-grade protections.

HIPAA-Eligible Infrastructure

Enterprise cloud with healthcare compliance

Encryption Everywhere

TLS 1.2+ in transit, encrypted at rest

BAA Included

Business Associate Agreement at no cost

Security Questions

TrueBridge AI is built with HIPAA requirements in mind. We provide a Business Associate Agreement (BAA) to all healthcare customers, implement required safeguards, and follow HIPAA's minimum necessary principle for data access.

All patient data is stored in HIPAA-eligible cloud infrastructure located in the United States. Data is encrypted at rest in the database and in transit using TLS 1.2+ (HTTPS).

Call recordings are retained according to your preferences and applicable regulations. By default, recordings are kept for 90 days, but this can be customized based on your practice's requirements.

We have a documented incident response plan that includes immediate containment, investigation, notification of affected parties within required timeframes, and remediation. Our BAA outlines our breach notification procedures in detail.

HIPAA Conscious

BAA Available

Encrypted