What Happens When a Patient Calls

From ring to appointment confirmation in under 2 minutes. No hold time. No voicemail. No missed opportunities.

<3 sec

Instant Answer

TrueBridge picks up immediately with a warm, natural greeting

30-60 sec

Natural Conversation

AI understands the request and gathers needed info conversationally

Instant

Smart Scheduling

Checks your EHR availability and offers convenient time slots

Immediate

Confirmed + SMS Sent

Appointment booked, patient gets instant text confirmation

Patient Experience

No hold time, no voicemail, no callback needed

Staff Experience

Appointment in EHR, no interruption, no follow-up needed

Practice Outcome

Appointment captured that would have been lost

Hear How It Sounds

A Real Scheduling Call

TrueBridge:

"Thank you for calling Smith Family Medicine. This is your AI assistant. How can I help you today?"

Patient:

"Hi, I need to schedule an appointment with Dr. Patel. I've been having some back pain."

TrueBridge:

"I'm sorry to hear that. I can help you schedule with Dr. Patel. Let me check her availability... I have openings tomorrow at 10 AM or 2:30 PM, or Thursday at 11 AM. What works best for you?"

Patient:

"Tomorrow at 2:30 works."

TrueBridge:

"Perfect. I've scheduled you with Dr. Patel for tomorrow at 2:30 PM. I'm sending you a text confirmation right now with all the details. Is there anything else I can help you with?"

Appointment booked in under 2 minutes. Patient received SMS confirmation.
Get Started

Live in 48 Hours

No IT department. No complex integrations. We handle the technical work.

1

Connect Your EHR

Simple integration with select EHR systems. We handle setup, you just click "Authorize."

2

Configure Your AI

We customize with your practice info, hours, services, providers, and scheduling rules.

3

Go Live

Forward calls to TrueBridge and start recovering missed call revenue immediately.

Book Your Demo
Capabilities

Complete Patient Communication

Inbound Calls

AI answers every call in under 3 seconds, 24/7/365. No hold times, no busy signals.

SMS Messaging

Two-way texting for confirmations, reminders, and patient inquiries.

Outbound Calls

Proactive confirmation calls and appointment reminders to reduce no-shows.

Bilingual Support

English and Spanish. AI auto-detects language preference.

EHR Integration

Books directly into your calendar. Real-time availability, no double-booking.

Smart Routing

Route urgent calls to staff or on-call providers with intelligent triage.

Integration

Direct EHR Connection

Real-time scheduling. No double-booking. No manual entry.

  • Real-time availability lookup
  • Appointments booked during the call
  • Respects provider schedules and rules
  • No staff follow-up required

EHR Support

Select EHR Systems

Live Integration

Coming Soon

Epic Athenahealth eClinicalWorks Cerner

Need a different EHR? Contact us to discuss.

Common Questions

Most practices go live within 48 hours. Setup includes EHR integration (15 min), AI configuration (same day), and test calls before launch. We handle all the technical work.
No. You keep your existing phone number. Simply set up call forwarding to TrueBridge when you want AI coverage (after hours, during lunch, always, overflow, etc.).
The AI can transfer calls to staff when needed, take detailed messages for callback, or route urgent matters to on-call providers. You control the escalation rules.
Yes, unlimited concurrent calls. Unlike a human receptionist, TrueBridge handles as many calls as you receive simultaneously. No patient ever hears a busy signal.
TrueBridge currently supports English and Spanish. The AI automatically detects the caller's language preference.

See TrueBridge handle your calls

Free 15-min demo. No commitment.

Book a Demo