1. Introduction
TrueBridge AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone receptionist services and visit our website.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, and practice name when you request a demo or contact us.
- Practice Information: Specialty, number of providers, and EHR system for service customization.
- Payment Information: Billing details processed securely through our payment processors.
Information Collected Automatically
- Usage Data: Pages visited, time spent, and interactions with our website.
- Device Information: Browser type, operating system, and IP address.
- Cookies: We use cookies to improve your experience and analyze website traffic.
Protected Health Information (PHI)
When providing our AI receptionist services, we may process PHI on behalf of healthcare practices. This information is handled in accordance with HIPAA requirements and our Business Associate Agreement (BAA).
3. How We Use Your Information
- To provide and maintain our services
- To process your demo requests and inquiries
- To send you service-related communications
- To improve our website and services
- To comply with legal obligations
- To protect against fraudulent or unauthorized activity
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who assist in operating our services (hosting, analytics, payment processing).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- 256-bit AES encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
6. HIPAA Compliance
For healthcare practice customers, we operate as a Business Associate under HIPAA. We:
- Execute Business Associate Agreements (BAAs) with covered entities
- Implement required administrative, physical, and technical safeguards
- Limit PHI use and disclosure to the minimum necessary
- Report any security incidents as required
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing communications
- Data portability
To exercise these rights, contact us at privacy@truebridge.ai.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve our services
You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: